Legal
Last updated 13 August 2026
We would rather you knew exactly where you stand before you pay than find out afterwards, so this page sets out every way you can get your money back and how each one works in practice.
On this page
Fewer reviews than before? Full refund.
Said properly: if your restaurant gets fewer reviews in your first three months than it did in the three months before you joined, we refund everything you paid for the course in full.
The reason we can offer that is simple. The system works by getting more of your genuine guests to leave reviews, so review volume is the first thing that should move, and if it does not move at all then you have not had what you paid for.
Here is exactly how it is measured, so there is no argument about it later.
To claim, you need to have actually run the system, which means completing at least the first three stages of the course and logging floor notes in at least six weeks of the three months. We are not trying to make this hard, and we will not quibble over a missed week, but we cannot refund someone who never opened the course.
Claims must be made within 30 days of the three months ending.
One thing worth saying plainly. A restaurant that closes for a season, loses its kitchen, or changes hands during those three months is not a fair test of anything. If something like that happens, talk to us and we will pause your account or extend the period rather than run the comparison against a period you were not open.
Because this is bought online, consumers in the United Kingdom and the European Union normally have 14 days to change their mind about a digital purchase without giving a reason.
That right works differently once you have access to the material, and the law is clear about why. Digital content cannot be handed back, so if you get immediate access you are asked to agree that access starts straight away and to acknowledge that starting it ends the cancellation right.
By ticking the box at checkout you agree to these terms, and that means you are asking for immediate access and accepting that the 14 day cancellation right ends once your access begins.
You are not left without protection. The results guarantee above still applies in full, and it runs for three months rather than fourteen days, so in practice it gives you far longer to decide whether this worked.
If you would rather keep the 14 day right instead, email us before you buy and we will hold your access open until the fourteen days have passed. Nobody has ever asked, but the option is genuinely there.
Most of our members are businesses rather than consumers, and this right applies to consumers. We apply it to everyone anyway, because arguing about which category a sole trader falls into is not a good use of anybody's afternoon.
After your first three months the toolkit renews monthly at the price you agreed when you signed up. You can cancel it whenever you like from your account page, or by emailing us, and there is no notice period and no cancellation fee.
Cancelling stops the next payment. You keep access until the end of the month you have already paid for, and we do not part refund a month that has started.
If you cancel by accident, or a renewal catches you out in the first 48 hours after it charges, email us and we will refund it. We would rather do that than have you feel stung.
Cancelling the toolkit does not take the course away from you during the period you have paid for, and your data stays available for 90 days afterwards in case you come back.
Email [your@email address] with your restaurant name and, if you are claiming the results guarantee, your join date. Everything else we can see from your account.
We will reply within five working days. Approved refunds go back to the card you paid with, through Stripe, and usually land within 5 to 10 working days depending on your bank.
Being straight about the limits is fairer than leaving them vague.
If you are reading this page because something has gone wrong, email [your@email address] before anything else. Most of what people expect to be a fight turns out not to be one.