Legal
Last updated 13 August 2026
These terms set out what you are buying from Reviews to Revenue, what we owe you, and what we ask of you in return. We have written them in plain language because you should be able to read them once and know where you stand.
On this page
Reviews to Revenue is operated by [Your registered company name], company number [Company number], registered at [Registered office address]. In these terms, "we" and "us" mean that company, and "you" means the business that holds the account.
You can reach us at [your@email address] about anything in this document.
By creating an account, ticking the box at checkout, or making a payment you accept these terms. If you are agreeing on behalf of a restaurant or a company, you confirm you are allowed to commit that business to them.
Because access to the course and the toolkit begins as soon as your payment clears, accepting these terms also means you are asking for that immediate access and accepting what it does to the 14 day cancellation right, which is set out in the refunds and cancellation policy.
There are two parts to the product, and they are sold together.
The course. A structured programme called How To Be The #1 Restaurant In Your Area, delivered online in six stages, covering the system for turning guest experience into reviews, rankings and revenue. Stages are self contained, so you move at your own pace rather than to a fixed weekly schedule.
The toolkit. The dashboard and the tools around it, including review and ranking tracking, floor notes logging, the reply centre, guest experience tools, the weekly focus, review card design and reporting.
The product is sold for one venue. If you operate more than one restaurant, each venue needs its own subscription.
The course is bought once and covers your first three months of toolkit access. After those three months the toolkit continues on a monthly subscription, charged automatically to the payment method on file, until you cancel. The exact amounts are shown to you before you pay and again on the checkout page, and the amount you agreed to is the amount you are charged.
All prices are in United States dollars and exclude any sales tax or VAT that may apply, which is added at checkout where it is due.
Payments are handled by Stripe. We do not see or store your full card details.
You can cancel the monthly toolkit at any time from your account page or by emailing us. Cancellation stops the next charge and takes effect at the end of the period you have already paid for, so you keep access until then. We do not charge a cancellation fee and we do not require notice.
Refunds are covered separately in our refunds and cancellation policy, which forms part of these terms.
If a payment fails we will try again and let you know. If it stays unpaid, toolkit access pauses. Your data is not deleted when that happens, so you can pick things up again without losing your history.
Your account is for your restaurant. You can invite managers so they can log floor notes and see review wins, and you are responsible for who you invite and what they do with the access you give them.
Keep your login details private. Tell us promptly if you think someone has got into your account, because the sooner we know the more we can do about it.
We may suspend an account that is being used to break the law, to abuse the service, or to harm other people. Where it is reasonable to do so we will tell you first and give you a chance to put it right.
The course, the videos, the written material, the templates and the tools are ours, and we license them to you rather than sell them to you. That licence is personal to your business and lasts as long as your account is in good standing.
You may use everything freely inside your own restaurant, including teaching it to your own team, printing the templates, and running the system on your floor. That is what it is for.
What you may not do is share your login outside your business, republish or resell the material, or use it to build or run a competing coaching or software product. If you would like to use it with a group of venues or teach it to other operators, talk to us, because that is a conversation rather than a refusal.
The operational data you put into the product stays yours. That includes your floor notes, your menu, your team records, your guest experience entries and your own uploads. We do not sell it and we do not share it with other members.
We process that data to run the service for you, which is set out in full in our privacy policy and, where you are the data controller, in our data processing addendum.
We may use aggregated and anonymised figures, meaning numbers that cannot be traced back to your restaurant, to understand how the product is working and to describe results in general terms. If we ever want to name your venue in marketing, we will ask you first.
You can export your data or ask us to delete it at any time by emailing us.
We teach a system that has worked, and we show you honestly what your numbers are doing. What we cannot do is guarantee that your restaurant will reach a particular rank, rating or review count, because those depend on your market, your competitors, your team and how consistently you actually run the system.
Any figures, examples or case studies we share describe what happened for a specific restaurant at a specific time. They are illustrations rather than a forecast for you.
The coaching lines in the dashboard, the weekly focus and the recommendations are professional opinion offered to help you decide. They are not financial, legal or employment advice, and the decisions you take in your business remain yours.
This matters more than most people expect, so it is worth being direct about it. TripAdvisor, Google and OpenTable each have their own rules about how reviews may be asked for, and breaking them can get a listing penalised or removed.
Everything we teach is built to work inside those rules, and the whole approach rests on earning reviews from genuine guests rather than manufacturing them.
The line the platforms draw is about the guest. You must not offer a guest anything in return for leaving a review, whether that is a discount, a free item, a prize entry or anything else of value. You must not buy or write reviews, and you must not gate a review request so that only guests you expect to be happy are asked.
Recognising your own team is a different thing entirely, and we actively encourage it.
What the recognition tool rewards is the person who went out of their way. That is the whole point of it. A guest only stops to name someone in a review when that person did something worth remembering, so a mention is not the prize, it is the evidence that the effort landed. Counting those mentions, thanking people in front of the team, and running a reward draw are all fine, because the guest is offered nothing and nobody is asked to write anything.
It is worth being precise about how the draw works, because it is a draw rather than a league table. Each mention adds a ticket to the pool, so being named more often improves somebody's chances, but it never guarantees them anything. The winner is drawn at random, and a team member with one mention can beat a team member with six.
That is also why it stays inside the rules without any effort on your part. Nobody can make a guest write a review, so the only thing a team member can actually influence is how they treat the person in front of them, which is the behaviour you wanted to reward in the first place.
The one line to hold is that nothing is ever offered to the guest. Recognition sits between you and your team, and it only becomes a platform problem if something of value crosses the table in exchange for a review.
You are responsible for following the rules of any platform you use. We are not responsible for action a platform takes against your listing, and we may end your access if you use the product to break those rules.
We are not affiliated with, endorsed by, or partnered with TripAdvisor, Google or OpenTable. Their names are used only to describe where your reviews come from.
We aim to keep the service running and available, but we do not promise uninterrupted access. Maintenance happens, third party services occasionally fail, and we will do what we reasonably can to keep those interruptions short.
Some parts of the product depend on outside sources, including scraped review data and platform rankings, and those can be delayed, incomplete or unavailable through no fault of ours.
We improve the product regularly, so features will be added, changed and sometimes retired. If we make a change that materially reduces what you are paying for, we will tell you in advance. If we change the price, we will give you at least 30 days notice before it applies to you, and you are free to cancel before it takes effect.
We may update these terms. If a change is significant we will email you and post the new date at the top of this page. Carrying on using the service after that means you accept the update.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
Beyond that, and because this is a business to business service, we are not liable for lost profits, lost revenue, lost bookings, lost goodwill, loss of data, or any indirect or consequential loss.
Our total liability to you for any claim is limited to the amount you paid us in the twelve months before the claim arose.
The service is provided as it is. We do not warrant that the data shown is complete or free of error, particularly where it comes from third party platforms, and you should check anything important before acting on it.
You may cancel at any time as described above. We may end your access if you seriously or repeatedly break these terms, if you do not pay, or if you use the product to break platform rules or the law.
When your account ends, your licence to the course and tools ends with it. Give us a shout before you go if you want your data exported, because it is far easier while the account is still open.
These terms, together with the privacy policy, the refunds policy and the data processing addendum, are the whole agreement between us.
If a court finds any part of these terms unenforceable, the rest carries on as written.
If we do not enforce something straight away, that does not mean we have given up the right to enforce it later.
You may not transfer your account to another business without our written agreement. We may transfer our rights and obligations if the business is sold or restructured, and your rights are unaffected if we do.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless a law that protects you where you live says otherwise.
If anything here is unclear, or you think something is unfair, email us at [your@email address] and we will talk it through. We would much rather sort something out directly than have you sitting on a worry about it.